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ITIL Management Courses ITSM: ITIL Service Manager (based on ITIL V2)
| ITSM: ITIL Service Manager (based on ITIL V2) |
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Course Length: 12 days. Part 1 - 5 days, Part 2 - 5 days and Part 3 - Revision 1 day plus two ½ day exams. Overview The course is aligned with the ITIL syllabus and is designed to provide students knowledge of Service Management as a practice, the Service Lifecycle and key principles of the Service Management. Students will also learn about generic concepts of ITIL and selected processes, roles and functions associated with ITIL. In addition, students will be taught about IT Service Management technology and architecture as well as the ITIL qualification scheme. Students will benefit from reinforcement of the course content through experiential learning by taking part in the Polestar simulation game. This is a team-based simulation conducted over three rounds with each participant playing a role in the business or in the delivery of IT services to the business. Mock examinations are an integral part of the course, allowing students to revise and test and improve their knowledge before taking the final examination. 90-days post-course support is provided to participants. Audience This course is intended for Managers and Consultants who are involved, or planning to be involved in implementing or advising on ITIL®. Outline 1. Service Management as a Practice2. Key Principles of ITIL3. The Service Lifecycle - goals, activities, processes, functions, roles, KPIsa. Service Operationb. Service Strategyc. Service Designd. Service Transitione. Continual Service Improvement4. Technology Prerequisites Students participating in this course must have a higher education level, or the equivalent through practical experience or self-study and at least two years of professional experience as a Manager or Consultant in IT Management. Students also need to have good written and oral language skills as well as good presentation, meeting and teamwork skills and empathy. Students must have also completed the Foundation certificate in IT Service Management, based on ITIL® v2 or v3. EXCOM Education's IT Service Management courses and examinations are delivered through partnership with Contactability and Solisma, which are an ITIL® Accredited Training Provider (ATP) and EXIN Authorised Examination Center (AEC). ITIL® is a Registered Trade Mark of the Office of Government Commerce and is used here by Contactability under license from and with the permission of OGC. This course will be available subject to final accreditation of the courseware and instructor by the Office of Government Commerce. ITIL® is a Registered Community Trade Mark of the Office of Government Commerce. |
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| Price: $11550 |  |
