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Course Length: 5 days.

Overview
This course provides students with the knowledge and skills to install, configure and maintain both laptop and desktop hardware as well as an in depth understanding of installation, configuration and support of operating systems such as Microsoft Windows 2000 and XP.

Students will learn how to identify the components of Windows architecture, install and configure local and network printers and peripherals on Windows. Participants will also learn LAN and wireless networking, how to configure and troubleshoot Internet access, perform back up, manage system files and troubleshoot errors. Participants will also work with motherboards, CPU's, types of memory, system maintenance, troubleshooting and how to define the print process and identify procedures for servicing printers and scanners. Students will also learn security and workplace safety as well as how to communicate effectively with customers to ensure a positive customer service experience. After completing this course, students gain the skills to undertake the A+ Essentials and A+ IT Support Technician exams, gaining the CompTIA Support Technician credential.

Audience
This course is intended for people who wish to obtain any of the CompTIA 2006 A+ Certifications, including the premier A+ certification: A+ IT Technician. This course covers key knowledge for IT aspirants, IT Technicians, Service Desk staff, Desktop and Remote Support Professionals responsible for the day-to-day operation and support of computers and any individuals looking to become a certified computer service technician or improve their knowledge of PC's. A+ IT Technician is the recommended starting point for nearly all other IT certification paths.

Outline

1. PC & laptop hardware: CPU's, memory, motherboards, storage and peripherals 
2. PC and laptops hardware maintenance, upgrades, optimisation and troubleshooting. 
3. Installation, troubleshooting and maintenance of Windows 2000 and XP 
4. Remote diagnostic tools for deployment, configuration and troubleshooting 
5. Configure, manage users, groups and secure shared resources 
6. Preventative hardware and operating systems maintenance 
7. Install, troubleshoot and maintain printers, scanners and other peripherals. 
8. Networking: LAN, WAN, Internet and Wireless connectivity and security 
9. Security: fundamentals of wired, wireless, workplace and internet security 
10. Customer service, communication and professionalism in IT Support

Prerequisites
Students must be familiar with basic PC use, such as navigating windows and surfing the web.